Network Operation Center

Poznan Supercomputing and Networking Center NOC provides support 24 hours a day, 7 days a week and serves as the customer entry point for all service outage reports and other service-related issues. The NOC can be reached through phone or e-mail 24/7.

Customers needing assistance should familiarize with detailed reporting procedures and ways of contact.

Report issue » Contact us »

Reporting issues

NOC has a staff of operators working on a 24 x 7 schedule. Please familiarize with detailed reporting procedures described below. The NOC can be reached through any of the following methods*:

* Institute of Bioorganic Chemistry of the Polish Academy of Sciences in Poznan, address: ul. Z. Noskowskiego 12/14, 61-704 Poznan, Poland, collects personal information when you interact with Network Operation Center via e-mail or phone. For more information read our Privacy Policy.

** Local and national telephone rates apply

Network security threads should be reported directly to CERT (Computer Security Incident Response Team).

Network infrastructure incidents

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When reporting a problem with your network infrastructure incidents using services provided by PSNC, to accurately and efficiently diagnose the cause, customers should provide the following information:

  • Customer details (name, company, research organization, network provider name)
  • A short and concise description of the problem, including all test results and services impaired
  • Site locations, optical cable sections, peer agreements, exchange points, service or circuit identifiers (if applicable)
  • Date and time of fault occurrence(s)
  • Your reference number
  • Customer contact details

Connectivity with PIONIER

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When reporting a problem with your peer connections or network services in PIONIER, to accurately and efficiently diagnose the cause, customers should provide the following information:

  • Customer details (name, company, research organization, network provider name)
  • A short and concise description of the problem, including all test results and services impaired
  • Site locations, peer agreements, exchange points, service identifiers (if applicable)
  • In case of connectivity problems results of traceroute tests together with source and destination IP addresses
  • Date and time of fault occurrence(s)
  • Additional IP routing informations if necessary
  • Customer contact details

Other PSNC services

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When reporting problems with other services provided by PSNC, to accurately and efficiently diagnose the cause and directing reports to dedicated engineers, customers should provide the following information:

  • Customer details (name, company, research organization, network provider name)
  • A short and concise description of the problem, including all test results and services impaired
  • Date and time of fault occurrence(s)
  • Service identifiers (if applicable)
  • Customer contact details

Contact us

NOC has a staff of operators working on a 24 x 7 schedule. Please familiarize with detailed reporting procedures related to your query as described below. The NOC can be reached through any of the following methods*:

* Institute of Bioorganic Chemistry of the Polish Academy of Sciences in Poznan, address: ul. Z. Noskowskiego 12/14, 61-704 Poznan, Poland, collects personal information when you interact with Network Operation Center via e-mail or phone. For more information read our Privacy Policy.

** Local and national telephone rates apply

Warning! In order to report service issue refer to this information.

Scheduled maintenance notifications

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When customers or providers plan scheduled maintenance which may impact PSNC services or may impact the infrastructure or peering points within POZMAN and PIONIER networks it is required to inform NOC in advance. The following information should be provided at minimum:

  • Precise physical location of maintenance (e.g. site, cable span, peer point, device, power circuit, etc)
  • Service or circuit identifiers (if applicable)
  • A short and concise description of the work, including services involved
  • Maintenance window, including total outage time when known
  • Contact details for maintenance verification

Co-location access to PIONIER PoPs

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PSNC's co-location customers at PIONIER PoPs are required to provide advance notice when requesting access to their equipment. To request access the customer must provide:

  • Site name or site identifier
  • Access type: planned / emergency
  • Date, start and end time
  • List of authorised personnel to gain entrance to the co-location space (name, id, contact phone number)
  • Short description of planned works

Access to the co-location space is possible only after receiving permission from PSNC NOC. Only customer's authorized employees are allowed to access the facilities. Escorting customer representatives may be required. Please refer to customers' contract for detalied requirements for co-location access and advance notice.

Each person who arrives at the PSNC facility must inform PSNC NOC by phone. Phone contact is also required when leaving the site.

Co-location access at PSNS's site at Wieniawskiego 17/19 St., Poznań

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PSNC's co-location customers at Wieniawskiego 17/19 St., Poznań are required to provide advance notice when requesting access to their equipment. To request access the customer must provide:

  • Site name or site identifier
  • Access type: planned / emergency
  • Date, start and end time
  • List of authorised personnel to gain entrance to the co-location space (name, id, contact phone number)
  • Short description of planned works

Access to the co-location space is possible only after receiving permission from PSNC NOC. Only customer's authorized employees are allowed to access the facilities. Escorting customer representatives may be required. Please refer to customers' contract for detalied requirements for co-location access and advance notice.

Each person who arrives at the PSNC facility must first report to PSNC NOC located at Wieniawskiego 17/19 St., level 2, room 227D. Contact is also required when leaving the site.

Download colocation handbook for details:

Colocation handbook »

Other queries

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Whith other general queries, to accurately and efficiently process their request, customers should provide the following information:

  • Customer details (name, company, research organization, network provider name)
  • A short and concise description of request, including service deatiles if applicable
  • Other necessary information depending on the request
  • Customer contact details

About us

Poznan Supercomputing and Networking Center is the operator and is responsible for the maintenance and management of the Polish Optical Internet PIONIER - a nationwide broadband optical network for e-science and Metropolitan Area Network POZMAN in Poznan. PIONIER Polish Optical Internet was built by the PIONIER consortium of 21 Academic Network Centers of Metropolitan Area Networks (MAN) and 5 of the HPC Centers. In addition PSNC provides a wide range of services. Network Operation Center is continuously monitoring networks and other services provided by PSNC as well as maintains a central triage to supports customers.

The support of PSNC NOC includes:

State-of-the-art Network Operation Center in PSNC was built in 2015 under the investment Polish Optical Internet Research Center (CBPIO) in Poznań. It is equipped with large-format visualization - video wall - with dimensions 9.3 x 1.74m and total resolution 11520 x 2160px, consisting of 12 seamless rear-projection cubes, 50" each. The content management system allows one to view multiple data sources in variety of configuration and provides the preview of systems monitored in NOC. Network Operation Center uses 4 operator's multi-display workstations built with sets of 3 and 2 displays.

Poznan Supercomputing and Networking Center NOC provides support 24 hours a day, 7 days a week. The NOC can be reached through phone or e-mail 24/7.

For the current management of PSNC's complex network systems and services IBM Tivoli software is used. Continuous monitoring of bandwidth and delay in operated networks is performed using Multi Router Traffic Grapher (MRTG) and Smokeping. At the same time the Network Operation Center operates a number of vendor-specific applications e.g. for transport network monitoring. In addition, the Network Operation Center continuously monitors and controls critical infrastructure of the buildings in the CBPIO complex and telecomunication building.

Network Operation Center uses a dedicated infrastructure, including virtualization system, redundant network connections and power supply, which enables stable operation of the necessary management applications and systems. It is the PSNC Management Team that ensures the proper functioning of the Network Operation Center and its infrastructure.

In order to facilitate the flow of information, the Network Operation Center uses trouble ticket system for recording and tracking events and issues. For each customer report, incident ticket is created allowing users to track the problem. PIONIER network tickets are publicly available (in Polish only). Network Operation Center also receives notifications of all planned work in the PIONIER na POZMAN networks.

As part of its responsibilities PSNC also operates a second Network Operation Center located at Wieniawskiego 17/19 St. in Poznan, which coordinates access to this co-location as well as provides monitoring of the selected services.

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